i had an excellent breakfast and it had a great selection of food. i was offered a room with excellent views of the mountain. location: the hotel was not far from the centre and the restaurant under the matterhorn.

The hotel's location was excellent, with a beautiful view of the nearby bridge and the majestic Matterhorn. The staff was extremely friendly and provided excellent service, both at breakfast and dinner. The breakfast spread was impressive, with a variety of options and even champagne! The hotel also offered free shuttle transfers to the train station, making it convenient to get around.

The beds had hard mattresses, but the housekeeper quickly provided a top cover to soften them upon our request. However, it would have been better if the mattresses were more comfortable to begin with.

Staff were very friendly and hotel was overall an excellent quality. Dinner too was very good and of reasonable value given it's location. Would love to return one day! :)

everything is really nice, clean and friendly.

nothing

The hotel is ideally located close to the bridge, offering a stunning view of the Matterhorn. It is also conveniently situated on the outskirts of Zermatt, making it a peaceful retreat after a long day of skiing. The rooms are cozy, with modern facilities and a traditional decor. The staff is very friendly and helpful, ensuring a pleasant stay. The breakfast buffet offers a wide selection, including vegetarian options.

The wellness area is a bit outdated and lacks a proper relaxation area.

Friendly staff, location is close to the train station, Food was excellent. An umbrella was provided which was very useful as it was raining the day we arrived.

Being on the highest floor, we couldn't sleep when the heater was turned on to warm other people on lower floors. Air condition or at least a fan should be present in the upper rooms. Also there was no kettle provided in the room which was a big disappointment as expected for a 4* hotel, we love having tea on the balcony. A small fridge too would have been nice though.

We stayed at the hotel because it was classified as a Romantik Hotel. I was interested in being at a historic hotel. We received a very warm welcome to a very comfortable hotel. So many amenities were provided in the room. The breakfast was outstanding!

The Tradition Julen Hotel provided great value for money during our stay. The prices were reasonable, especially considering the attention to detail and the excellent service. The hotel's location, within a 10-minute walk from the station, was perfect. It allowed us easy access to the town and the Talstat uplift. The staff were friendly and accommodating, ensuring that our basic amenities were well taken care of. Our room, decorated in the traditional Swiss style of Wallis, offered breathtaking views of the Matterhorn from our balcony, as well as lovely views of the town of Zermatt.

All was perfect - nothing to be improved.

Hotel very well located and room clean being very well decorated.

A four stars hotel with more than 30 rooms and facilities like spa and fitness place has to offer a much better service. We have found only one employee to manage the spa and fitness room, and at the end the opening timing was not being respected. The high price should be compensated with a minimum good service, the only one real positive aspect was the location, other ways the facilities are used as a marketing attraction.

The hotel has a warm, cosy feeling with lots of traditional elements that you may expect in a Swiss hotel. The rooms are comfortable with a good sized bathroom and nice balcony with outdoor seating. The breakfast buffet is good with lots of items to choose from, including eggs made to order. Also for dining, the hotel Julen is a good choice. We enjoyed an excellent 5 course meals for only 55 CHF A la carte dining is also an option. The hotel spa is very relaxing and the steam room and hot stone massage are recommended! The indoor pool has a good size, but the water was a bit too cold for my taste. The hotel staff is friendly and helpful. It is worthwile to mention that when arriving at the station, you can call the hotel for free pick up. It saves you 10 minutes walk through the town centre with all your luggage. This we did not know as it did not show on the reservation.

Friendly and welcoming staff at the bar! Their service was top-notch. The location is unbeatable, just a short walk to the main ski lifts. 🎿

I had an amazing stay at this hotel! The cleanliness, location close to the bridge with a view of the Matterhorn, transportation and breakfast were top-notch. The hotel facilities including the sauna, gym, and swimming pool were really well-equipped. Also, the staff was very helpful and accommodating. I loved the free transfer to and from the train station.

All was perfect.

Stayed there 28 years ago and wanted to stay again, fully update, expanded and the best choice in the city center

Sophie was an excellent host and provided local information in a friendly and personal way. The junior suite was good and the pool and spa excellent. Very good location.

No tea and coffee making facilities in the room. Shower over a spa bath and even with part glass it was impossible to stop lots of water from going onto the floor. When will the Europeans learn to have a decent walk in shower. The noise from construction on the road opposite was ok as it was only daytime but the noise from the bar on the opposite corner was disruptive at night as windows needed to be open for ventilation. No airconditioning. The wi fi connection was terrible - worse than dial-up.

Wonderful food, homemade butter, lovely touches, great location, comfortable room.

Nothings.